Job: Technical writing, proofreading, templates, translation, website, SEO
Overview: Establishing a suite of technical documents including user guides and whitepapers.
Audience: System administrators worldwide (majority in North America), plus web site visitors worldwide.
More info: I created a suite of technical documents from scratch, starting with template creation in MS Word and a style guide, then administrator user guides, whitepapers and ebooks. Also consulted on UX design and platform wording, and worked on the website relaunch (rewriting existing website pages and creating new ones), technical FAQ overhaul and bug reporting.